Shipping and Return

All orders above Rs. 500 are eligible for free shipping.

We use ShipRocket as our shipping partner.
With the help of Shiprocket we aim to get you your products delivered within a reasonable time frame.

How long will it take for my order to be delivered?

Orders once shipped, are typically delivered in 4-6 business days in metros, and 5-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your bank account after we receive the product back. The refund will reflect within 24-48 hours of initiation.

For COD orders, if our courier partners are unable to deliver the product after 2 attempts, we will cancel the order with an email notification to the customer.

For returns

Customers can return their order within 14 days after an order has been delivered.
Products must be returned in their original condition with the labels, wrapping and original packaging still attached. Any products purchased in a set, must be returned as a set. Partial Returns of a set cannot be processed.
If the products that are received back by us are in non-original condition, or not following the policies described here, you will be notified and the product will be held by the company for 14 days before being destroyed. If you require the returned product, you will need to pay Rs. 200 for return shipping back to you within 14 days from the date of notification.
Exceptions: In order to ensure you are getting products with the highest standard of hygiene and quality, we do not accept returns for certain items including:

Rackets with String/Grip customization

Socks

Wrist Bands

Shuttlecocks (Nylon or Feather)

Grips

How does the Return process work?

You can apply for a Return by contacting our support through phone, email, or live chat. 
You can email us at support@carltonsports.in or 9650058560

What is the refund policy for returns of orders placed during a sale?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

How do I cancel my order?

You can cancel your order by reaching out to us at support@carltonsports.in or by using our live chat on the website, this can only be done before the order has been shipped.
If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us